Terms and Conditions

Terms and Conditions

Vintages may change without notice.

We reserve the right to change the price subject to GST variations.

Gift vouchers – as per NSW consumer law, vouchers are valid for 3 years.

It is an offence under the Liquor Licensing Act 1997 to sell or supply liquor to persons less than 18 years of age.

By purchasing wine on our website, you agree to join our mailing list. You can unsubscribe at anytime, via the unsubscribe links in our emails.

Despatch and delivery of wine orders

This site may only be used for purchase of wine for delivery within Australia and delivery of all on-line purchases will be by way of Australia Post.  Should you require alternate delivery options you should contact us to discuss your requirements.

Delivery by Australia Post is very reliable and you should receive your product within 7 days of ordering.  Please advise us promptly if your wine does not arrive. If you do not advise us of non-arrival within 21 of lodging your order we will not accept responsibility for any loss or breakage in transit.

We are pleased to be freighting our wines through the fast and efficient Australia Post Wine Service.  Australia Post have advised that all parcels – be it at a Post Office or at a residence – will no longer require a signature for delivery or collection. If you would like to have your parcel left at your address if you are not there, rather than needing to go to the post office to collect it, at the checkout please tick the box that you give authority for the delivery to be left and provide the instructions for the location eg under side verandah.

We provide free shipping for any purchases over $150 within Australia.

Please note, a $5 insurance charge is payable per wine parcel/case, even where free shipping applies.

Heat Policy 

In the event of prolonged periods of extreme hot weather in New South Australia, we reserve the right to hold orders and despatch when the weather is more suitable. This is to protect the wine. Please note this may result in delays in delivery. If you have a specific request that we freight your order in certain conditions, then we ask you to contact us directly to confirm these conditions – phone 02 6227 5999 or anurag@jeircreekwines.com.au.

Returns

In the event that you are unsatisfied with a wine you have purchased, please contact Cellar Door on 02 6227 5999 or anurag@jeircreekwines.com.au.

Should you receive product that is faulty or corked, please contact Cellar Door as soon as possible. We will work with you to arrange return of the faulty product if further testing is required. We will arrange to send a replacement bottle, being the current vintage of the particular product. If the product is no longer available, we will provide you with an alternate current vintage replacement product from our range.

Should you receive a product that is different to the one you ordered, please contact Cellar Door as soon as possible. We will work with you and the Australia Post Wine Service to arrange a pickup of the incorrect product. We will arrange to re-send the ordered product. If the ordered product is no longer available, the following options may apply:

  1. We provide you with an alternate product of your choice from our range, to the total value of the original order; or
  2. We provide you with a refund to the value of the original order.

Should you receive a product that appears to have been damaged in transit you can:

A) Refuse to accept delivery of the product and demand the delivery company return the product to sender. We will then arrange to send replacement product. If the same product is no longer available, the following options may apply:

  1. We provide you with an alternate product of your choice from our range to the total value of the damaged product; or
  2. We provide you with a full refund.

B) If you have already accepted delivery and then notice the product has been damaged during transit, please contact Cellar Door as soon as possible. We will work with you and the Australia Post Wine Service to arrange a pickup of the damaged goods. We will arrange to send replacement product. If the same product is no longer available, the following options may apply:

  1. We provide you with an alternate product of your choice from our range to the total value of the damaged product; or
  2. We provide you with a refund to the value of the damaged product.

WINE CLUB

The JCW GOLD Wine Club is designed for all returning and loyal customers and other wine enthusiasts to enjoy effortless access to our wines and information. The Wine Club offers four (4) times a year (February, May, August and November) when wine will automatically be delivered to your door. Members also receive 10% discount on all dozen orders (excluding specials, Muscat and Premiums wines and museum wines) over and above Wine Club packs. A discount voucher with each pack for additional purchases of those particular wines (Command not included) and guaranteed value for money. 

The JCW GOLD Wine Club is owned and operated by Jeir Creek Winery Pty Ltd.

You certify that you are 18 years or older and all the wines you are purchasing are not for resale by a licensed person.

You acknowledge that you will automatically receive an The JCW GOLD Wine Club pack four (4) times a year. Members will be charged for the cost of the four (4) Wine Club packs per year and any additional wine purchases as well as a compulsory $5 freight insurance on each case. Cards will be charged on the 1st of February, May, August, November accordingly.

Additionally, you will notify US of any change of address details as they occur, at least 14 days prior to pack payment being processed.

You are free to cancel your Wine Club membership at any time after your first automatic Wine Club pack has been received and at least 30 days prior to the next scheduled shipment. The membership does require a minimum commitment of 4 consecutive shipments to ensure we can provide the best value.

Cancellations and all written correspondence can be sent by email to: info@jeircreekwines.com.au
Or mailed to: The JCW GOLD Wine Club, Jeir Creek Wines, 122 Bluebell Lane, Murrumbateman NSW 2582 , 02 6227 5999

The Wine Club packs are pre-selected therefore we cannot facilitate any specific requests of style or vintage.

Payment is on our website, with subscription payments managed using online payment portal or via telephone.

Being a member of the Wine Club also sees you signed up to our ‘JCW’ Mailing List to receive information on additional winery news and specials.

It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years. NSW Liquor Licence No. ​LIQW824001960.
It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years. 
NSW Liquor Licence No. ​LIQW824001960.

ABOUT

SHOP

It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years. NSW Liquor Licence No. ​LIQW824001960.